Frequently Asked Questions (FAQs)
Q1. What is the purpose of this website?
Answer:
This website is the official portal of the Zilla Parishad / State Government Department. It has been developed to provide authentic information, citizen services, schemes, notifications, and other departmental details in a transparent and accessible manner.
Q2. Who owns and manages this website?
Answer:
This website is owned, managed, and maintained by the concerned Zilla Parishad / State Government Department and is hosted on the National Informatics Centre (NIC) infrastructure under the Government of India.
Q3. How can I find information on this website?
Answer:
Users can navigate through the main menu, use the internal search facility, or refer to the sitemap available on the website to locate information easily.
Q4. Is the information available on this website authentic and updated?
Answer:
Yes. All information published on this website is verified and approved by the concerned departmental authorities. Content is reviewed periodically and updated as per the Content Review Policy. The “Last Updated” date is displayed wherever applicable.
Q5. How can I apply for online services available on the website?
Answer:
For each online service, detailed instructions including eligibility criteria, required documents, and application steps are provided on the respective service pages. Users are advised to read the instructions carefully before submitting applications.
Q6. What should I do if I face difficulty while filling an online form?
Answer:
Mandatory fields are clearly marked, and validation messages are displayed in case of incorrect input. Users should follow the on-screen instructions. For further assistance, contact details are provided on the website.
Q7. How can I download documents from the website?
Answer:
Documents can be downloaded by clicking on the provided links. File format and size are mentioned wherever applicable. Users are advised to use standard document reader software for viewing downloaded files.
Q8. Is this website accessible for persons with disabilities?
Answer:
Yes. The website has been designed in accordance with WCAG 2.1 Level AA accessibility guidelines. Features such as keyboard navigation, screen reader compatibility, and readable content structure are implemented to ensure inclusive access.
Q9. Does the website support multiple languages?
Answer:
Yes. The website supports bilingual/multilingual content using Unicode (UTF-8) standards. Users can select their preferred language using the language selection option available on the website.
Q10. Is this website accessible on mobile devices?
Answer:
Yes. The website is fully responsive and optimized for desktops, tablets, and mobile devices, ensuring ease of access across different screen sizes.
Q11. How secure is this website?
Answer:
The website operates over HTTPS with a valid SSL certificate as per NIC security norms. Necessary security measures are implemented to protect user interactions and prevent unauthorized access.
Q12. Does the website collect personal information?
Answer:
The website does not collect personal information unless explicitly required for a specific service. Any data collected is handled as per the published Privacy Policy and Government of India data protection norms.
Q13. Where can I find the Privacy Policy and other legal information?
Answer:
Privacy Policy, Terms & Conditions, Copyright Policy, and Hyperlinking Policy are available on the website and can be accessed through the footer links.
Q14. How can I submit feedback or a grievance?
Answer:
Users can submit feedback or grievances through the feedback/grievance section available on the website. Submissions are forwarded to the concerned authority for appropriate action as per departmental procedures.
Q15. Whom should I contact for further assistance?
Answer:
Official contact details including postal address, email ID, telephone numbers, and office working hours are provided on the “Contact Us” page for further assistance.